Course curriculum

  • 1

    Intro

    • About This Course

    • About Your Instructor
  • 2

    Aligning To Your Virtual Vision

    • Your Virtual Vision: The Hybrid Model

    • Your Virtual Vision

    • Aligning Others With Your Vision

    • Defining Your Must Haves

    • Roadmap of Best Practices
  • 3

    Setting Up: Teams and Operations

    • The SOP Process

    • Team Processes

    • Creating a Hybrid Team

    • Onboarding & Collaboration

    • Team Communication Processes
  • 4

    Engaging Your Customers

    • Engaging Your Customers

    • Teams and Customer Engagement

    • Customer Personalization

    • Tying Together Your Customer Funnel
  • 5

    Marrying Online - Offline Practices

    • Mirroring Your Business

    • How to Streamline

    • Business Sustainability

    • Grow Your Business! Outro